TERMS OF SERVICE & PRIVACY POLICY

Terms of Use and Services

1. Your use of the Free Engineer website ('our website'), operated by Expect In Courage Pty Ltd (ACN: 612405348) ('we', 'our', or 'us'), is subject to these terms of use and our Privacy policy
2. By using our website, you agree to be bound by these terms of use and our Privacy policy. If you do not agree to be bound by these terms of use and our Privacy policyyou must refrain from using our website.
3. We may, from time to time, amend these terms of use or our Privacy policyat our sole discretion by posting an updated version of the terms of use or our Privacy policy on our website. By continuing to use our website, you agree to be bound by the terms of use and our Privacy policy as amended. If you do not agree to be bound by the terms of use and our Privacy policy as amended, you must refrain from further using our website.

 

Restrictions on Use

4. You may submit our 'Get Quotes’ form only for the purpose of obtaining quotes from one or more of the suppliers in our system.
5. You may not use this website or submit our ‘Get Quotes’ form in connection with a business or enterprise that is competitive with us.

6. You may not use this website or submit our ‘Get Quotes’ form for an improper purpose. Without limiting the generality of this clause, you may not use our website to—

6.1 compile a list of one or more of the suppliers in our system (whether by submitting our ‘Get Quotes’ form or otherwise) except in connection with obtaining a quote as permitted by clause 4; or

6.2  send automated requests for quotes to one or more of the suppliers in our system; or

6.3  send spam to one or more of the suppliers in our system; or

6.4  copy, adapt, or make use of the information on our website in a business or enterprise.

7. You may not sell or republish any of the information on our website.
8. You may not use our website in any way that causes us any loss or damage.

 

General Disclaimer

9. Use of this website.We will render this website with due care and skill but we do not guarantee that the website will be rendered without fault or disruption. To the extent allowed by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:

(a)              errors, mistakes or inaccuracies on the website;

(b)              you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;

(c)             personal injury or property damage of any nature resulting from your access to, and use of, the website;

(d)             any unauthorised access to or use of our servers and/or personal information stored on those servers;

(e)             any interruption or cessation of transmission to or from our website;

(f)              any bugs, viruses, Trojan horses or other harmful code or communications which may be transmitted to or through our website by any third party; and/or

(g)              any product or service from any linked sites not being of acceptable quality, fit for any disclosed purpose or failing to match any description, sample or demonstration model shown; or being unfit for any disclosed purpose. We do not warrant, endorse, guarantee or assume responsibility for any product or service advertised or offered by a third party through the website or any linked website or featured in any banner or other advertising. We will not be a party to or in any way responsible for monitoring any transaction between you and third party providers of products and services.

10. Use of our services. The Australian Consumer Law implies into all consumer contracts certain statutory guarantees that cannot be excluded, restricted or modified. To the maximum extent permitted by law, any guarantee, condition or warranty that would otherwise be implied into these terms of use is hereby excluded. The provision of products and or or services are the full responsibility of one or more of the suppliers whom you connect to via Free Engineer’s platform or introduction. The contract and agreement is only between you and the suppliers directly. Where a law prohibits the suppliers from excluding any guarantee, condition or warranty, the suppliers’ liability in relation to a breach of that guarantee, condition or warranty may be one or more of the following (to be confirmed by the suppliers when an agreement is formed between you and the suppliers):

10.1           If there is a major problem with goods or services, you may elect to:

(a)               reject the goods and receive a refund;

(b)               reject the goods and receive an identical replacement, or a replacement of similar value, if reasonably available;

(c)               keep the goods and claim money for the decrease in value of the goods because of the problem;

(d)               cancel the service contract and receive a refund; or

(e)               continue with the service contract and claim money for the difference in the service provided and what was paid for.

10.2           If the problem is minor, we may at our discretion:

(a)               offer a refund;

(b)               replace the goods;

(c)               fix the title to the goods, if required;

(d)               repair the goods; or

(e)               fix the service free of charge within a reasonable time.

10.3           A major problem is when:

(a)               a reasonable consumer would not have bought the goods, or acquired the services, if they had known about the problem;

(b)               the goods differ from the description, sample or demonstration mode;

(c)               the goods or services are substantially unfit for their normal purpose and cannot easily be made fit, or the goods are unfit for the purpose required;

(d)               the goods are unfit for the purpose the consumer told the supplier about, and cannot easily be made fit;

(e)               the services do not achieve the specific result or purpose requested; or

(f)               the goods are unsafe or the services have created an unsafe situation.

10.4           A minor problem with goods or services is a problem that is not a major problem

Suppliers

11. You acknowledge that the inclusion of a supplier in our system is not an endorsement, approval, or recommendation of the goods, services, or information provided by any such supplier. Every site, property and situation is different and suitability of a supplier and their products or services need to be individually assessed and decided by you. It is your sole responsibility to ensure that the goods, services, or information provided by any such supplier is suitable for your particular needs.
12. Without limiting the generality of clauses 9 and 10, we take no responsibility for, and make no representations about, the quality of the goods, services, or information provided to you by any of the suppliers that we refer to you after you submit your details by our ‘Get Quotes’ form. To the maximum extent permitted by law, we do not accept any responsibility whatsoever for any injury, loss, or damage that you may suffer, directly or indirectly, as a result of using the goods, services, or information provided by such suppliers irrespective of how that injury, loss, or damage is caused (including where it is caused by negligence).

 

Linked Websites

13. Our website may contain links to other websites. Such links are provided for convenience only. A link from our website to another website is not an endorsement, approval, or recommendation of the goods, services, or information provided by any such website.
14. Without limiting the generality of clauses 9 and 10, we take no responsibility for, and make no representations about, the quality of the goods, services, or information provided to you by any website that we link to. To the maximum extent permitted by law, we do not accept any responsibility whatsoever for any injury, loss, or damage that you may suffer, directly or indirectly, as a result of using the goods, services, or information provided by such websites irrespective of how that injury, loss, or damage is caused (including where it is caused by negligence).

Security of Information

15. We take all steps reasonably practicable to secure the information that you provide to us using our website. However, we take no responsibility whatsoever for the security of your information as it is passing over the Internet.

Termination of Access

16. We may, at any time and at our sole discretion, terminate your access to our website without any notice to you.

Privacy policy

We undertake to comply with the terms of Our Privacy policy, which is available www.freeengineer.com.au

Governing Law

These terms and conditions are governed by the law of Victoria.

The views, opinions, positions or strategies expressed by the reviewers as well as any other comments on freeengineer.com.au are theirs alone, and do not necessarily reflect the views, opinions, positions or strategies of Free Engineer/ Expect In Courage Pty Ltd or any worker or contractor or partner thereof. Free Engineer/ Expect In Courage Pty Ltd make no representations as to accuracy, completeness, correctness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use.

Free Engineer/ Expect In Courage Pty Ltd reserve the right to delete, edit, or alter in any manner it sees fit reviews or comments that it, in its sole discretion, deems to be obscene, offensive, defamatory, threatening, in violation of trademark, copyright or other laws, or is otherwise unacceptable.

If you have any question regarding anything contained in any review posted on www.freeengineer.com, please contact us at project@freeengineer.com. Please list the url of the relevant review along with your question/comment/concern.

 

Indemnity

 

You will at all times indemnify, and keep indemnified, Free Engineer/ Expect In Courage Pty Ltd (including our directors, contractors, employees, partners and agents) from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred arising from any claim, demand or legal action by any person against us where such loss or liability arose out of, in connection with or in respect of any breach of these terms and conditions by you; and/or publication of content supplied by you.

 

Service

21.

30 minutes in total have been allowed by ‘Free Engineer’ to discuss, assess, source solutions and provide opinion to the Clients/ you at no cost. This is expected to be sufficient for general solution review, however if additional time is requested by the Client such as but not limited to detailed/ non-standard analysis of the proposals and suppliers, then additional fee to cover the resource utilisation will be required. This can be discussed on case-by-case.

 

References:

 

‘Get Quotes’ form may refer to any form or submission that leads to the submission of any of your details including but not limited to ‘Connect with Us’/ ‘Other Enquiries’ and ‘Register Interest’ online forms

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PRIVACY POLICY

1. We (Free Engineer/ Expect In Courage Pty Ltd) are committed to protecting your privacy. We have set out what information we collect about you when you visit our website and how we use that information below.
2. When you visit our website, we may collect certain information for analysis purposes, including—

2.1.         how many times you visit our website, what pages you view, and how long you stay on our website;

2.2.         details about what kind of browser and other software you are using to visit our website; and

2.3.         your IP address.

3. We may use cookies to:

3.1.         enable us to monitor traffic patterns, user actions (like how many people submit a form) and to identify your computer when you return to our website. Cookies do not identify you personally, but they do identify your computer. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our website.

3.2.         engage in remarketing to market our sites across the web. Users with a remarketing cookie may be targeted across advertising networks to receive relevant advertisements. You may opt out of this ad serving using the Network Advertising Initiative (NAI) opt-out page (http://www.networkadvertising.org/managing/opt_out.asp) or you can opt out of just the Google Remarketing program by using the Google Ad Preference manager:http://www.networkadvertising.org/managing/opt_out.asp.  You can also use the Google Analytics Opt-out Browser Add-on tool to opt out of the Google Remarketing program.

4.If you choose to provide us your details using the ‘Get Quotes’ form, we will collect the information that you provide using that form, they may include—

4.1.         your name, addresses (including personal, postal, and prospective installation addresses), phone number, and e-mail address;

4.2.         the types of products and or or services you are interested in such as but not limited to a solar electricity system, energy storage or a solar hot water system; Electricity or Gas

4.3.         what time frame you have for purchasing such a system;

4.4.         whether or not you own the roof space where such a system would be installed;

4.5.         details about the roof space where such a system would be installed (such as the size of the roof, which direction it is facing, what type of roof it is, the slope of the roof, how many storeys is the relevant building);

4.6.         what requirements you have with respect to the system (including minimum power output and certain other features); and

4.7.         any other details that you choose to provide to us using the form;

4.8.         and use it for the purpose of matching you with suitable suppliers, who will then contact you with the information that you provided to give you a quote. This is for the purpose of the suppliers being able to provide the required and suitable quotes and solutions to you. We may also provide your information to the suppliers to contact you about relevant products or or services such as solar finance options. If there is a particular supplier or party whom you are not interested to communicate with, please notify Free Engineer/ Expect In Courage Pty Ltd and the party separately to stop this process. We will ask the other party to comply if you do not receive favourable response from them. Please note that we do not operate or control the websites of any supplier, and we are not responsible for their privacy practices. We encourage you to read and understand the privacy policies of any website that collects personal information.

5. We will only collect your personal information by lawful and fair means.
6. We may store the information that you provide us (as described at Clause 4) on servers hosted overseas when carrying out any of the uses described in this Policy.
7. If you choose to provide us with a review of our service or of the goods or services you receive from one of a supplier, we may store that review and post it to our website.
8. If you provide us with your name and e-mail address we will store your name and e-mail address and use it to send you occasional emails to keep you updated of the process and the whole project until such time as you inform us that you want to unsubscribe using the unsubscribe link at the end of every newsletter email.
9. We may monitor the content of any e-mail you send to us for troubleshooting or maintenance purposes, or if we suspect any form of e-mail abuse. We will preserve the content of any e-mail you send to us if we believe we have the legal requirement to do so.
10. Except as specified above, we will not, without your permission, sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose that is not incidental to your use of our website. To avoid doubt, we will never use your personal information for any purpose not listed in this Policy, or that a reasonable person in your position would not expect.
11. In certain circumstances, we may aggregate the personal information that we store for the purposes of analysis, but, if we do, we will ensure that the information is made anonymous first. If you submit your details directly or indirectly as a result of, facilitated by or through our partnership with a ‘Partner Organisation’ (including but not limited to when you are accessing exclusive deal because you are affiliated with the ‘Partner Organisation’), then your details may be passed on to the ‘Partner Organisation’ to monitor the effectiveness and the values of the program. This is for the purpose of improvement. If you wish to keep your details confidential, then please let Free Engineer/ Expect In Courage Pty Ltd know via project@freeengineer.com.au so we can accommodate you.
12. If you request us not to use personal information in a particular matter or at all, we will comply with your request. However, we may still use your information if—

12.1.      we subsequently notify you of the intended use of your information and you consent to that use; or

12.2.      we believe that the use of your information is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of its functions; or

12.3.      we are required by law to do so.

13. If you request us not to use personal information in a particular matter or at all, and that personal information has been disclosed to an overseas recipient (as described at Clause 6), we will take all reasonable steps to comply with your request.
14. We will keep all of your personal information confidential to the best of our ability while it is in our possession. However, we cannot and do not guarantee the security of your personal information as it is passing over the Internet.
15. You are entitled to have access to any of the personal information that you have previously supplied to us and that is in our possession, and you are entitled to change or delete such information except where we are required by law to retain it.
16. If you want to ask a question or make a comment about our privacy policy, or if you want to inquire about any of your personal information that may be in our possession, or you want to modify or delete any of your personal information that may be in our possession, please contact us here:www.freeengineer.com.auor via email: project@freeengineer.com.au